When will I get the bike?
After placing your order, the bike will be with you in 3-5 working days.
Do I have to assemble my bike myself?
Due to transport, it would not be possible to ship the bike 100% assembled. The following parts, namely the front wheel, handlebars, seat post and pedals still need to be assembled. If you have any questions regarding the mount, please feel free to contact us.
How big is the package?
We pack the bike in a secure, thick box with the following dimensions:
Racing bike - 130x20x70 cm
Folding bike - 80x68x37 cm
Electric folding bike - 90x73x40 cm
MTB bike - 138x75x22 cm
I am unfamiliar with mounting the bike and I don't have any tools to do it. Does the delivery also include assembly instructions?
Yes! Assembling the bike is an easy and quick process. We have included assembly instructions in the box. We will also provide you with all the necessary tools so that you can assemble the bike yourself.
How long is the statutory warranty on the bike?
The statutory warranty is 2 years. Within this time you can contact us at any time if a deficiency occurs.
How do I claim under warranty or return the bike for repair?
Please contact us and we will try to fix the problem as quickly as possible. We will hire a courier to pick up the bike from you. After the repair, the bike will be sent back to you.