Refund policy

RINOS BIKES GmbH Cancellation Rights Your statutory right to return your purchase Version 2.0 • Effective 14 July 2026 • rinosbike.com

In plain English: You have 14 days from when you receive the bike to cancel your purchase for any reason. You tell us within those 14 days, pack the bike, and send it back at your own cost with tracking. The 14-day deadline is met when you hand the package to the carrier — not when we receive it. We refund you within 14 days of getting the bike back. Do not ride the bike if you plan to return it. You can unbox it and inspect it, but any use beyond inspection may result in a deduction from your refund.

§ 1 Right of withdrawal

You have the right to cancel this contract within 14 days, without giving any reason.

The 14-day period starts on the day you — or a person you have designated (not the carrier) — physically receive the goods. For orders delivered in multiple shipments, the period starts when you receive the last item.

To cancel, you must notify us before the 14-day period expires by sending a clear written statement to:

Rinos Bikes GmbH Goethestraße 11E, 15234 Frankfurt (Oder), Germany Email: info@rinosbike.eu Subject: 'Cancellation – [Order Number]'

You can use our cancellation form at the end of this document, but this is not required. Any clear written statement works.

The deadline is met if you send your cancellation notice before the 14-day period expires.

§ 2 How we refund you

If you cancel, we refund all payments we received from you, excluding return shipping costs, within 14 days of receiving the bike back. We use the same payment method you used unless we have explicitly agreed otherwise. No fees are charged for the refund itself.

We may hold the refund until we have received the bike back, or until you provide proof that you have dispatched it — whichever is earlier.

§ 3 How to send the bike back

You must dispatch the bike back to us without delay and no later than 14 days after you told us you are cancelling. The deadline is met when you hand it to the carrier — not when we receive it.

You must arrange and pay for return shipping yourself, using a trackable carrier. We do not provide return labels for cancellations. Send us your tracking number on the day you dispatch the bike.

Pack the bike securely — in the original packaging if you still have it, or in packaging that gives equivalent protection. Damage caused by poor packaging during the return is your responsibility.

Return address: Rinos Bikes GmbH, Goethestraße 11E, 15234 Frankfurt (Oder), Germany

§ 4 Your responsibility for the condition of the bike

You are only responsible for a reduction in value if that reduction results from handling beyond what is necessary to check the bike’s condition, features, and function.

What that means in practice: you may unbox the bike and inspect it. You may stand it up, look at the components, and do a brief static check. You may NOT ride it, take it outside, fully assemble it for use, or handle it as you would if you were keeping it.

Do not ride the bike if you intend to return it. If the bike comes back with signs of use — riding marks, mud or dirt, damage after delivery, missing parts — we may reduce your refund to reflect the lower value (§ 357 BGB). We will always notify you before making any deduction. You have the right to challenge it.

§ 5 Carrier delays

If your delivery was delayed by the carrier and you can document this with tracking evidence before your 14-day window expires, email us at info@rinosbike.eu immediately with your order number and a tracking screenshot. We may extend the return window individually. This is not automatic and is not guaranteed.

§ 6 When the right of withdrawal does not apply

The right of withdrawal does not apply to goods made to your personal specifications or clearly personalised. Standard Rinos bicycles are not personalised and are fully eligible for cancellation within 14 days.

Third-Party Products. Products from third-party manufacturers sold through our shop are eligible for the 14-day withdrawal right only if returned in unused, original condition with all packaging and accessories intact. Third-party products showing clear signs of use, tampering, or damage caused by force are not eligible for return. This restriction does not apply if the product has a confirmed manufacturer's defect — defective third-party products may be returned regardless of condition, subject to our warranty policy.

§ 7 Cancellation form

(Use this form if you wish to cancel. Completing it is not required — any clear written statement to info@rinosbike.eu works.)

To: Rinos Bikes GmbH, Goethestraße 11E, 15234 Frankfurt (Oder), Germany Email: info@rinosbike.eu I / We (*) hereby cancel the contract I / We (*) concluded for the purchase of the following goods: Ordered on (*) / received on (*): ___________________________ Order number: ___________________________ Name: ___________________________ Address: ___________________________ Signature (paper only): ___________________________ Date: ___________________________ (*) Delete as applicable.

Document Control

Document	Cancellation Rights
Version	2.0
Effective date	14 July 2026
Legal basis	EU Directive 2011/83/EU • §§ 355–361 BGB
Contact	info@rinosbike.eu • Rinos Bikes GmbH, Goethestraße 11E, 15234 Frankfurt (Oder)