Return & Reimbursement
RINOS BIKES GmbH — Return & Reimbursement
Version 2.0 • Effective 14 July 2026
1. Cancellation (Right of Withdrawal)
Under EU consumer law you may cancel your order within 14 days of receiving the bike, without giving any reason.
How to cancel: Send a clear written statement to info@rinosbike.eu with your order number before the 14-day deadline expires. The deadline is met when you hand the parcel to the carrier — not when we receive it.
Return shipping: You must arrange and pay for return shipping yourself, using a tracked carrier. We do not provide return labels for cancellations. Send us the tracking number on the day you ship.
Condition of the bike: You may unbox and inspect the bike. You may NOT ride it, take it outside, or fully assemble it for use. If the bike shows signs of use — riding marks, dirt, post-delivery damage, missing parts — we may reduce your refund accordingly (§ 357 BGB). We will always notify you before any deduction.
Refund: We refund all payments received (excluding return shipping costs) within 14 days after we receive the bike back, using the same payment method you used originally.
2. Warranty Returns
If your bike has a defect covered by our warranty, do not ship it back without contacting us first.
How it works:
- Email info@rinosbike.eu with your order number, a description of the issue, and photos or a short video.
- Our technical team will assess the case — most issues can be resolved by sending replacement parts directly to you.
- If the bike needs to come back to us, we will arrange and cover the return shipping.
- You never pay for warranty-related returns.
For full warranty terms, see our Warranty Policy.