Where do we ship the bikes from?
We ship your bike and accessories directly from our warehouse in Poland. The shipping is done by DPD.
When will I receive the bike?
After your order the bike is ready for shipment after 1-2 business days. Most orders are ready for shipment the following business day.
The bikes still need to be assembled. Which parts still need to be assembled?
Right. Due to transportation, it would not be possible to ship the bike 100% assembled. The following parts (front wheel, handlebars, seat post and pedals) would still need to be assembled. The complete assembly is simple. If you have any questions regarding the mounting, please feel free to contact us.
What is the size of the box with the bike?
We pack the bike in a safe, thick cardboard box with the following dimensions:
E-MTB bike - 148x25x73 cm
I am not familiar with mounting the bike and I don't have tools for it. Can I assemble the bike myself?
Yes! Assembling the bike is a simple and quick process. We have included a short instruction in the box.
We will provide you with all the necessary tools so that you can assemble the bike yourself.
How long is the warranty on the bike?
2 years. Within these 2 years you are welcome to contact us at any time if you find any defects or need technical advice.
How can I claim the warranty or return the bike for repair?
The process is simple. Please get in touch with us. We will try to fix the problem as soon as possible. We will hire a shipping company to pick up the bike from your doorstep. After the repair, the bike will be shipped directly to you.
All matters concerning the bike we will solve them promptly and as soon as possible, because we value your time.
I do not know the brand. Why have I heard so little about the brand?
Exactly. The bikes were introduced in Europe only 2 years ago. However, the manufacturer has many years of experience in the production of bicycles with carbon frames and supply to major bicycle companies.
Why should I believe in this manufacturer? How does the brand differ from its competitors?
We select only the best manufacturers that offer good quality at a fair price.
We get good price by our purchase quantity and pass this saving to you. We sell through the internet without higher sales commissions from platforms like Amazon and Ebay or rental costs. Therefore it is possible for us to reduce the costs. And of course we pass this on to you. The bikes offer high quality parts and modern technology to give you a good ride.
Frequently asked questions regarding electric bikes:
What happens if the battery power is completely discharged while riding?
You can continue to ride the bike only without the help of the battery. Thanks to the higher power of the bike, it would still be possible to ride back without much effort.
Is the ride with electric bicycles environmentally friendly?
Yes, the energy use per 100km is even less compared to scooters, motorcycles or cars.
The electric bike rides automatically? With gas sliders?
No, the battery power works only during the ride. It works with the principle of a bicycle instead of a scooter.
How many charging cycles are planned for the bike?
Samsung lithium-ion batteries on the bike allow 800-1000 full charge cycles. It is enough for 8-10 years of use for an average user.
If you don't find an answer for your questions here, please write a short message to us (email@example.com)! We will try to answer and help you as soon as possible.